[Lacojolie] Privacy Policy

Privacy policy

At LACOJOLIÉ, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us in any way. It also outlines your rights and choices regarding your personal information under Australian privacy laws.

Title

Last updated: June 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Your Rights

7. Cookies

8. Changes

9. Complaints

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@lacojolie.com

2. collecting personal information

When you visit our site, we collect certain information about your device, your interaction with the site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any data that identifies, or could reasonably identify, an individual. Below is an overview of what we collect and why:

I - Device information

Purpose of collection: To ensure the site loads properly for you, and to perform analytics that help us improve your experience.

Source of collection: Automatically collected using cookies, log files, web beacons, tags, or pixels when you access our site.

Disclosure for a business purpose: Shared with our ecommerce platform, Shopify.

Personal Information collected:
Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the site.

II - Order information

Purpose of collection:
To process transactions, fulfill orders, manage shipping and confirmations, communicate with you, screen orders for fraud, and (if you’ve opted in) provide updates or promotional offers.

Source of collection: Collected directly from you during the checkout process.

Disclosure for a business purpose: Shared with Shopify, our payment gateway, and shipping partners as necessary to complete your order.

Personal Information collected:
Name, billing and shipping address, payment details (including credit card information), email address, and phone number.

III - Customer support information

Purpose of collection: To assist with inquiries, manage returns or complaints, and ensure a seamless support experience.

Source of collection: Directly collected from you when you contact us.

Minors

Our site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at contact@lacojolie.com to request its deletion.

3. sharing personal information

We share your Personal Information with trusted service providers to help us deliver our services and fulfill our contractual obligations to you, as outlined above. This includes activities such as processing payments, managing orders, shipping, and supporting site functionality.

For example: We use Shopify to power our online store. You can learn more about how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information:

To comply with applicable laws and regulations

To respond to lawful requests such as subpoenas, court orders, or similar legal processes.

To protect our legal rights or those of others, including investigating suspected fraud or enforcing our Terms of Service

4. behavioural advertising

As outlined above, we use your Personal Information to deliver marketing communications and targeted advertisements that we believe may be relevant to you. This helps us share content and offers that align with your interests and browsing habits.

For example:

Google Analytics:
We use Google Analytics to better understand how customers interact with our site. You can read more about how Google uses your Personal Information here and opt out of Google Analytics here.

Advertising Partners:
We may share information about your browsing activity, purchases, or interactions with our ads across the internet. This may be done directly or via cookies and similar technologies, subject to your consent depending on your location.

Shopify Audiences:
We participate in Shopify Audiences to help us reach potential customers who have shown interest in similar products from other Shopify merchants. This includes sharing details such as your purchase history and the email address associated with your order, in accordance with Shopify’s policies..

To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page.

Opt Out

You can control or opt out of targeted advertising through the platforms below:

Facebook

https://www.facebook.com/settings/?tab=ads

Google

https://www.google.com/settings/ads/anonymous

Bing

https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You may also visit the Digital Advertising Alliance’s opt-out portal to manage broader advertising preferences.

5. using personal information

We use your Personal Information to deliver our services to you, which may include:

Offering products for sale, Processing payments securely, Fulfilling and shipping your orders, Communicating with you regarding your purchase,

Providing updates about new products, services, or offers (subject to your preferences)

Data Retention

We retain your personal information for as long as necessary to fulfill your order, provide customer service, or meet our legal obligations. You may request the deletion or correction of your personal data at any time by contacting us.

6. your rights

As an Australian customer, you have rights under the Privacy Act 1988 in relation to your personal information. These include the right to: Access the personal information we hold about you; Request corrections to inaccurate or outdated information; Withdraw consent to marketing communications at any time;

Request the deletion of your personal information, where appropriate;

To exercise any of these rights, or if you have concerns about how your personal information is handled, please contact us at contact@lacojolie.com.

We will respond to your request promptly and in accordance with our legal obligations.

7. cookies

Cookies are small data files downloaded to your computer or device when you visit our website. At LACOJOLIÉ, we use various types of cookies to enhance your browsing experience and support the functionality of our store.

Cookies help our site remember your preferences (such as location or login details), so you don’t have to re-enter them each time you visit. They also help us understand how visitors interact with our website, such as whether you're a new or returning customer, so we can improve your experience.

Types of Cookies We Use

We use the following types of cookies on our site:

Essential Cookies – Required for the website to function properly (e.g., enabling shopping cart and secure checkout).

Performance Cookies – Help us understand how the site is used and monitor its performance.

Advertising Cookies – Used to deliver relevant ads based on your browsing activity.

Social Media & Content Cookies – Enable sharing and interaction with social media platforms and embedded content.

Cookies We Use

Below is a list of cookies we commonly use on our store. This list should be reviewed and updated based on Shopify’s current cookie use. You can find their most recent list here: https://www.shopify.com/legal/cookieshttps://www.shopify.com/legal/cookies

Cookies Necessary for the Functioning of the Store:

Reporting and Analytics

Managing Your Cookie Preferences

You can control or disable cookies at any time through your browser settings. Please note that doing so may impact the functionality of certain parts of our website, including your ability to complete a purchase.

For instructions on how to manage cookies, refer to your browser’s settings menu under “Privacy” or “Security.” Blocking cookies may also limit the effectiveness of any ad preference settings described in our Behavioural Advertising section.

8. changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or to comply with legal or regulatory requirements.

Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. complaints

If you have any concerns or complaints about how we handle your personal information, please contact us by email or post using the details provided in the Contact section above. We take privacy concerns seriously and will respond promptly to resolve your issue.

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